Terms of Service

1. Identity and scope

Planr is a software platform developed and operated by DLB Ventures, established at Veerstraat 28, 6701 DW Wageningen, the Netherlands, registered with the Dutch Chamber of Commerce under number 42122973. DLB Ventures can be contacted through contact@planr.events.

These Terms apply to every offer, quotation, order, subscription, account, trial, implementation, add-on, integration and other agreement relating to Planr or services provided by DLB Ventures. Planr is intended exclusively for professional and business use.

2. Formation of the Agreement

An Agreement is concluded when the Customer accepts a quotation or order, purchases or activates a Subscription, completes creation of a Workspace, accepts these Terms, makes or initiates payment, or otherwise expressly accepts Planr. The person entering into an Agreement represents that they are authorised to bind the Customer.

DLB Ventures may refuse an application or order where reasonably necessary for security, fraud prevention, legal compliance, technical capacity or prevention of misuse. Obvious errors do not bind DLB Ventures.

3. The Service

Planr provides software for the planning, administration, coordination and operation of events and related business processes. The exact functionality depends on the Subscription, modules, Add-ons, Integrations and other services agreed with the Customer. Website, demonstration and marketing descriptions do not guarantee that every function is included in every Subscription.

4. Subscriptions, Add-ons and pricing

Planr may be offered through Per Event, Basic, Pro, Enterprise or other subscription models, on a monthly, annual, event-based or otherwise agreed basis. Add-ons, additional capacity, integrations, implementation services and customised functionality may be subject to additional fees.

The price is the price stated in the applicable quotation, order, checkout process or written agreement. Unless expressly stated otherwise, prices exclude VAT and other taxes. DLB Ventures may change generally applicable prices for future Subscription periods.

5. Payment

Invoices must be paid within the payment period stated on the invoice or otherwise agreed. If payment is not received when due, DLB Ventures may charge statutory commercial interest and reasonable collection costs where permitted by law.

DLB Ventures may suspend access to Planr while an undisputed amount remains overdue. Suspension does not terminate the Agreement, pause or extend the Subscription, cancel payment obligations or create a right to a refund. Access may be restored after overdue amounts and applicable costs have been paid.

6. Duration, renewal and cancellation

The duration of the Subscription is determined by the quotation, order, checkout process or Subscription configuration. An automatically renewing Subscription renews unless cancelled before the renewal date.

Cancellation takes effect at the end of the current Subscription period and does not release the Customer from payment obligations. Unless mandatory law or an express written agreement provides otherwise, amounts already paid are non-refundable. Removing Users, deleting an Account or ceasing to use Planr does not constitute cancellation.

7. Accounts and Workspace administration

The Customer is responsible for its Workspace and all Users to whom it grants access.

• Grant access only to authorised persons
• Assign appropriate roles and permissions
• Withdraw access promptly when no longer required
• Protect credentials, authentication methods and recovery information

Actions through an authorised Account are deemed to have been carried out on behalf of the Customer unless the Customer demonstrates unauthorised use and reasonable preventative measures.

8. Licence and permitted use

For the duration of an active Subscription and subject to compliance with the Agreement, DLB Ventures grants the Customer a limited, non-exclusive, non-transferable and non-sublicensable right to use Planr for internal professional activities.

The Customer may not copy, sell, resell, license, distribute or commercially exploit Planr except as expressly permitted. The Customer may not circumvent security or technical restrictions, gain unauthorised access, interfere with the Service, introduce malicious software, abuse APIs or webhooks, conduct unauthorised vulnerability testing or reverse engineer Planr except where mandatory law permits it.

9. Customer Data

Customer Data remains the property of the Customer or applicable rights holder. DLB Ventures does not acquire ownership. The Customer grants DLB Ventures the limited right to host, reproduce, transmit, process, display, back up and technically use Customer Data solely as necessary to provide, secure, maintain and support Planr, provide requested integrations and comply with law.

The Customer is responsible for the lawfulness, accuracy and quality of Customer Data and for all rights, permissions and legal grounds necessary to upload and process it.

10. Personal data and data processing

Each party shall comply with applicable data protection legislation, including the GDPR. Where DLB Ventures determines the purposes and means of processing, it acts as controller. Where it processes personal data solely on documented instructions of the Customer, the Customer acts as controller and DLB Ventures as processor. The applicable data processing agreement forms an integral part of the Agreement.

11. Integrations and third-party services

Planr may connect to or exchange information with third-party platforms and services. The Customer decides whether Customer-controlled Integrations are enabled and is responsible for required third-party accounts, licences and permissions. Third-party services are governed by their own terms, privacy policies, pricing and technical requirements. DLB Ventures does not control third-party services.

12. APIs and webhooks

Where Planr provides APIs, webhooks or other programmable interfaces, DLB Ventures may impose authentication requirements, usage restrictions, rate limits, versioning rules and other technical policies necessary to protect security, stability and performance. Interfaces may change or be deprecated where reasonably necessary.

13. Financial, operational and automated information

Planr may calculate, display or generate financial, operational, forecasting, ticketing, planning or other information based on Customer Data and connected systems. Such information may contain inaccuracies caused by incomplete, delayed or incorrect data, configuration, assumptions or technical circumstances.

Outputs support professional decision-making and must not be treated as independently verified facts or professional advice. The Customer remains responsible for reviewing information before relying on it.

14. Availability, maintenance and changes

DLB Ventures will use commercially reasonable efforts to provide a stable and available Service. Unless an applicable Service Level Agreement provides otherwise, DLB Ventures does not guarantee uninterrupted availability, error-free operation or continuous availability of individual functionality or third-party Integrations.

DLB Ventures may perform maintenance, updates and security interventions. Planr is continuously developed and interfaces, workflows, functionality, architecture, infrastructure and Integrations may change.

15. Backups and data retention

Backups may be maintained for business continuity, security and disaster recovery and are not an archival service. The Customer remains responsible for retaining independent copies of information it must preserve.

Following termination, DLB Ventures may delete Customer Data from active systems when no longer reasonably required for termination, export assistance, security, dispute resolution or legal compliance. Residual copies may remain temporarily in rotating backups.

16. Confidentiality

Each party shall keep confidential information received from the other party that is identified as confidential or whose confidential nature should reasonably be understood. Confidential information may be used only for performance of the Agreement and disclosed only to persons who require access and are subject to confidentiality obligations.

17. Intellectual property

All intellectual property rights in and relating to Planr, including software, source code, architecture, interfaces, designs, databases, documentation, workflows, APIs, trademarks, logos and website content, remain vested in DLB Ventures or its licensors. The Customer receives no rights other than the limited right of use expressly granted.

18. Beta and experimental functionality

Beta, preview, experimental or early-access functionality may be incomplete, unstable, changed or withdrawn at any time. Unless expressly agreed otherwise, DLB Ventures gives no guarantee that such functionality will become generally available or remain available in its current form.

19. Suspension and termination by DLB Ventures

DLB Ventures may suspend access where reasonably necessary because of overdue payment, a security threat, suspected Account compromise, fraud, unlawful activity, serious misuse, a material breach, a threat to Planr or other Customers, or a binding legal requirement.

Where a breach can reasonably be remedied, DLB Ventures may require the Customer to remedy it within a reasonable period. Immediate termination may be appropriate for fraud, deliberate attacks, serious unlawful use or conduct creating material security or legal risk.

20. Warranties and business results

Planr is provided on the basis of functionality and service levels expressly agreed. DLB Ventures does not guarantee any particular commercial or operational result, including ticket sales, attendance, profitability, successful events, bookings, revenue or cost reductions.

21. Liability

To the maximum extent permitted by law, DLB Ventures is liable only for direct loss that is the immediate and foreseeable consequence of an attributable failure to perform a material obligation. DLB Ventures is not liable for indirect or consequential loss, loss of profit, turnover, savings, goodwill, reputation, business interruption, customers, opportunities, cancelled events or reliance on forecasts, reports, automated outputs or third-party information.

Total aggregate liability does not exceed the amount actually paid for the affected Service during the twelve months preceding the event giving rise to liability, or, for a Per Event agreement, the amount paid for the affected event. Mandatory liability limitations remain unaffected.

22. Third-party claims and Customer responsibility

The Customer is responsible for claims, losses and reasonable costs incurred by DLB Ventures as a direct result of unlawful Customer Data, infringement by Customer Data, unlawful instructions or material misuse attributable to the Customer or its Users. Nothing in this provision makes the Customer liable for circumstances attributable to DLB Ventures.

23. Force majeure

Neither party is liable for failure or delay caused by circumstances beyond reasonable control, including infrastructure failures, cloud or hosting failures, power failures, cyberattacks despite reasonable measures, governmental measures, natural disasters, war, civil disturbance, strikes or epidemics.

24. Changes to these Terms

DLB Ventures may amend these Terms where reasonably necessary because of changes in law, regulation, security, technology, functionality or business operations. Material changes affecting an existing paid Subscription will be communicated appropriately before taking effect where reasonably practicable.

25. Miscellaneous

The Customer may not assign or transfer the Agreement without prior written consent. DLB Ventures may transfer it as part of a merger, acquisition, restructuring, sale of Planr or legal succession. Failure to enforce a right is not a waiver. Invalid provisions will be limited or interpreted to preserve their intended effect; the remaining provisions remain in force.

26. Governing law and disputes

The Agreement, these Terms and use of Planr are governed exclusively by Dutch law. The parties shall first use reasonable efforts to resolve disputes through consultation. If no resolution can be reached, disputes shall be submitted to the competent Dutch court in the district where DLB Ventures has its registered place of business, unless mandatory law requires another court.

27. Contact

Questions regarding these Terms may be submitted to DLB Ventures at contact@planr.events.