Terms of Service

1. About Planr

Planr is an event operations platform developed and operated by:

Planr is primarily intended for businesses, event organisers, venues, agencies, promoters and other professional organisations.

These Terms apply to every agreement between DLB Ventures and a Customer regarding Planr, including subscriptions, event-based access, additional modules, integrations, onboarding, support and other related services.

2. Definitions

For the purposes of these Terms:

Account

means an individual user account used to access Planr.

Add-on

means an additional paid or unpaid product, module, integration, feature, capacity or service added to a Subscription.

Agreement

means the agreement between DLB Ventures and the Customer concerning Planr.

Customer

means the business, organisation, legal entity or professional user entering into an Agreement with DLB Ventures.

Customer Data

means all information, documents, files, personal data, records and other content submitted, imported, connected, generated or stored by or on behalf of the Customer through Planr.

DLB Ventures

means DLB Ventures, the operator of Planr.

Integration

means a connection between Planr and software, platforms, APIs or services operated by third parties.

Owner

means a User with the highest administrative permissions within a Customer workspace.

Planr

means the Planr software platform and associated services.

Service

means Planr and any associated services provided by DLB Ventures.

Subscription

means the Customer's paid or otherwise agreed right to use Planr for a specified period or purpose.

Tenant, Company or Workspace

means the logically separated Planr environment assigned to a Customer.

User

means an individual authorised by a Customer to access Planr.

3. Applicability

These Terms apply to all offers, quotations, orders, subscriptions, trials, accounts, implementations, services and Agreements relating to Planr.

Any terms and conditions submitted by the Customer are excluded unless DLB Ventures expressly accepts them in writing.

Where a separate signed agreement, quotation, order form, service level agreement or data processing agreement contains terms that conflict with these Terms, the specifically agreed document takes precedence for the relevant subject.

If one provision of these Terms is invalid or unenforceable, the remaining provisions remain in effect.

4. Entering into an Agreement

An Agreement may be formed when the Customer:

• accepts a quotation
• orders a Subscription
• completes the Create Company process
• accepts these Terms
• completes or initiates payment
• receives an activated Planr workspace
• otherwise expressly agrees to purchase or use the Service

The individual completing the registration or purchase on behalf of a Customer represents that they have sufficient authority to bind that Customer.

DLB Ventures may reject an application or order where reasonably necessary, including in connection with security, fraud prevention, capacity, legal compliance or misuse.

Obvious pricing, typographical, technical or configuration errors do not bind DLB Ventures.

5. The Service

Planr provides software supporting event operations.

Depending on the applicable Subscription and current Planr product offering, functionality may include:

• event dashboards
• event management
• agenda and planning
• orders
• contacts
• companies
• artist profiles
• artists
• riders
• advancing
• timetables
• leads
• merchandise
• worksheets
• financial administration
• budgets
• costs
• revenue
• settlements
• crew and roster planning
• accreditations
• access requests
• backstage management
• zone management
• check-in
• ticket data
• ticket sales insights
• projected ticket sales
• event comparison
• reporting
• data insights
• permissions
• user access management
• role-based access
• external forms
• briefings
• integrations
• APIs
• webhooks
• connected workflows
• other event-related functionality

Not every feature is included in every Subscription.

The applicable plan, quotation or order determines which functionality the Customer is entitled to use.

6. Subscription Plans

DLB Ventures may offer different subscription models, including:

• Per Event
• Basic
• Pro
• Enterprise
• monthly subscriptions
• annual subscriptions
• custom subscriptions
• negotiated Enterprise agreements

Plan names, functionality, capacity, pricing and included services may change over time.

The plan selected or specifically agreed with the Customer determines the Customer's entitlement.

Enterprise Customers may have additional contractual terms, service levels, data retention requirements, security requirements or custom functionality.

7. Add-ons

Customers may be able to purchase or activate Add-ons.

An Add-on may have:

• a separate fee
• separate limits
• a separate activation date
• dependencies on a particular Subscription
• third-party dependencies

Unless expressly agreed otherwise, ending the underlying Planr Subscription also ends the Customer's right to use associated Add-ons.

8. Subscription Term

The term of a Subscription is shown during checkout, in the applicable quotation, order form or Subscription settings.

Subscriptions may, for example, run:

• monthly
• annually
• for a specified event
• for another contractually agreed period

The Customer is responsible for reviewing the applicable term before purchasing.

9. Renewal

Where a Subscription renews automatically, renewal will occur for the applicable renewal period unless the Customer cancels the Subscription before renewal.

Cancelling a Subscription prevents the next renewal.

Cancellation does not terminate the Subscription immediately.

The Subscription remains active until the end of the current paid or contractually committed term, subject to compliance with these Terms and timely payment.

10. Cancellation

A Customer may cancel its Subscription.

Cancellation only takes effect at the end of the current Subscription term.

For example:

• cancelling a monthly Subscription ends the Subscription at the end of the applicable monthly term
• cancelling an annual Subscription ends the Subscription at the end of the applicable annual term

The Customer remains responsible for all amounts due for the current Subscription term.

No refund is provided for the remaining portion of an active Subscription term.

This includes situations where:

• the Customer stops using Planr
• an event is cancelled
• an event is postponed
• the Customer's team changes
• a User leaves the Customer
• certain modules are no longer used
• the Customer's business activities change
• the Customer decides to migrate to another system

Deletion of an Account, removal of Users or simply ceasing to use Planr does not constitute cancellation.

Cancellation must be completed using the Subscription management functionality made available by Planr or another cancellation method expressly provided by DLB Ventures.

11. No Refunds

Except where mandatory law requires otherwise or DLB Ventures expressly agrees otherwise in writing:

all payments are non-refundable.

There is no right to a partial or pro-rata refund for:

• unused days
• unused months
• unused events
• unused Users
• unused functionality
• unused Add-ons
• early cancellation

Where DLB Ventures itself permanently terminates a paid Service without cause before the end of the applicable paid period, DLB Ventures may provide an appropriate pro-rata remedy where required.

12. Prices and Taxes

The price applicable to a Customer is the price stated in the applicable checkout, quotation, order form or Subscription environment.

Unless expressly stated otherwise, business prices exclude applicable taxes and government charges.

Additional products, Add-ons, implementation, onboarding, custom development, additional storage, integrations or professional services may be charged separately.

13. Payment

Payments must be made using an approved payment method or in accordance with an invoice issued by DLB Ventures.

DLB Ventures may use a third-party payment provider to process payments.

Where Stripe is used, Stripe processes payment information in accordance with its own applicable terms and privacy documentation.

A yearly Subscription may be charged in full in advance.

Invoices must be paid by the due date stated on the invoice.

Where no specific due date has been agreed, payment is due within fourteen days of the invoice date.

The Customer is responsible for maintaining valid payment information where recurring or automatic payments are enabled.

14. Late Payment and Immediate Loss of Platform Access

Timely payment is a condition for access to Planr.

If an amount has not been paid in full by its due date, DLB Ventures may suspend the Customer's access to Planr.

Once the payment deadline has passed, the Customer may therefore lose access to the platform.

DLB Ventures is not required to continue providing normal platform access while an invoice remains overdue.

During a payment suspension:

• Users may be prevented from accessing the Tenant
• normal product functionality may be disabled
• integrations may stop processing
• automated processes may be paused where technically appropriate
• access may be limited to billing or payment functionality

Where technically possible, DLB Ventures may allow the Owner access only to billing functionality necessary to resolve the outstanding payment.

Suspension does not:

• cancel the Subscription
• pause the Subscription term
• extend the Subscription
• remove the Customer's payment obligations
• create a right to a refund

The Customer remains liable for the amounts agreed for the Subscription term.

DLB Ventures may restore access after all outstanding amounts have been paid.

Reasonable collection costs and statutory commercial interest may be charged where legally permitted.

DLB Ventures is not liable for losses resulting from a suspension that was caused by the Customer's failure to pay on time.

15. Upgrades and Downgrades

Customers may be able to upgrade or downgrade their Subscription.

An upgrade may take effect immediately and may result in a prorated additional charge.

Unless otherwise stated, a downgrade may take effect from the next Subscription term.

A downgrade may result in:

• loss of access to functionality
• reduced capacity
• reduced limits
• reduced number of Users
• reduced integrations
• reduced data availability

The Customer is responsible for reviewing the consequences of a downgrade before confirming it.

16. Accounts and Workspace Administration

The Customer is responsible for its Users and the configuration of its workspace.

The Customer must:

• only give access to authorised persons
• assign appropriate roles
• configure permissions appropriately
• remove access when a person no longer requires it
• protect administrative Accounts
• regularly review access where appropriate

Actions performed by authorised Users are considered actions performed on behalf of the Customer.

The Customer is responsible for consequences resulting from permissions configured by the Customer unless the issue was directly caused by a defect in Planr.

17. Account Security

Login credentials are personal and must not be shared unless Planr expressly provides a shared-access mechanism.

Users must take reasonable measures to secure their Account.

Customers must notify DLB Ventures without undue delay if they suspect:

• unauthorised Account access
• compromised credentials
• misuse
• a security incident involving Planr

DLB Ventures may temporarily restrict an Account where reasonably necessary to protect the Customer, Planr or third parties.

18. Acceptable Use

The Customer and its Users may not use Planr to:

• violate applicable law
• commit fraud
• distribute malware
• conduct phishing
• gain unauthorised access to systems
• circumvent security measures
• intentionally overload the Service
• interfere with other Customers
• upload unlawful content
• infringe intellectual property rights
• process personal data unlawfully
• abuse an API
• circumvent technical usage restrictions
• exploit vulnerabilities without prior written authorisation
• reverse engineer Planr except where mandatory law expressly permits it

DLB Ventures may investigate suspected misuse and take proportionate protective measures.

19. Customer Data

Customer Data remains owned by the Customer or the relevant rights holder.

DLB Ventures does not acquire ownership of Customer Data.

The Customer grants DLB Ventures the limited rights necessary to:

• host Customer Data
• process Customer Data
• display Customer Data
• transmit Customer Data
• create technical backups
• secure the Service
• provide support
• provide requested integrations
• otherwise perform the Agreement

These rights exist only to the extent required to provide and operate Planr.

20. Customer Responsibility for Data

The Customer is responsible for:

• the legality of Customer Data
• obtaining Customer Data lawfully
• having an appropriate legal basis for personal data
• accuracy of Customer Data
• keeping Customer Data up to date where necessary
• determining appropriate retention periods
• configuring access permissions
• responding to relevant data subject requests

This may include data relating to:

• employees
• freelancers
• crew
• artists
• artist management
• suppliers
• promoters
• guests
• visitors
• ticket buyers
• contractors
• contacts
• business partners

21. Personal Data and GDPR

DLB Ventures processes personal data in accordance with applicable data protection legislation, including the General Data Protection Regulation.

Depending on the processing activity, DLB Ventures may act either as:

• a data controller
• a data processor

For personal data that Customers enter into Planr for their own purposes, the Customer will generally act as controller and DLB Ventures will generally act as processor.

The Privacy Statement explains these roles in more detail.

Where required, DLB Ventures and the Customer may enter into additional data processing terms.

22. Confidentiality

Each party must treat non-public information received from the other party as confidential where the confidential nature of that information is clear or should reasonably be understood.

DLB Ventures will take reasonable measures to restrict access to Customer Data to persons and service providers that require such access.

Confidentiality obligations continue after the Agreement ends where the information remains confidential.

23. Integrations

Planr may integrate with third-party services.

Current or future examples may include:

• Weeztix
• Shopify
• payment providers
• email providers
• APIs
• webhooks
• external operational systems

The Customer decides whether to activate Customer-controlled integrations.

External services may be subject to separate:

• terms
• pricing
• privacy statements
• account requirements
• technical restrictions

24. Third-Party Services

DLB Ventures does not control third-party platforms.

DLB Ventures is not responsible for failures solely caused by:

• third-party downtime
• changes to an external API
• third-party data errors
• cancellation of an external service
• changes to third-party pricing
• changes to third-party terms
• revocation of credentials
• suspension of the Customer's external account

Where a third-party change makes an Integration technically or legally impossible to maintain, DLB Ventures may modify, suspend or discontinue that Integration.

25. API and Webhooks

Where API or webhook functionality is made available, the Customer must use it responsibly.

DLB Ventures may implement:

• authentication requirements
• usage limits
• rate limits
• security restrictions
• versioning
• technical policies

The Customer must not attempt to circumvent these restrictions.

DLB Ventures may change APIs where necessary for security, stability, performance or product development.

Reasonable efforts may be made to communicate material breaking changes where appropriate.

26. Financial and Operational Information

Planr may display operational or financial information, including:

• budgets
• costs
• revenue
• margins
• settlements
• ticket sales
• ticket pace
• attendance
• projected sales
• stock
• orders
• event comparisons
• operational readiness
• other calculations

Such information depends on the information entered into or received by Planr.

The Customer remains responsible for checking information before relying on it for important decisions.

27. No Financial, Tax or Legal Advice

Planr is software.

DLB Ventures does not act as the Customer's:

• accountant
• tax adviser
• lawyer
• financial adviser
• insurance adviser

Reports, calculations, dashboards, templates and information within Planr do not constitute professional financial, legal or tax advice.

The Customer remains responsible for its official accounting, tax obligations, contracts, filings and legal compliance.

28. Availability

DLB Ventures will use commercially reasonable efforts to keep Planr available and operational.

Unless a separate Service Level Agreement expressly provides otherwise, DLB Ventures does not guarantee:

• uninterrupted availability
• zero downtime
• error-free operation
• continuous availability of every Integration

Temporary interruptions may occur because of maintenance, incidents, infrastructure failures or circumstances outside DLB Ventures' reasonable control.

29. Maintenance

DLB Ventures may perform maintenance, updates and technical changes.

Where reasonably practicable, planned maintenance that materially affects availability will be scheduled to minimise disruption.

Emergency maintenance may be performed without advance notice where necessary for:

• security
• stability
• data integrity
• incident response
• urgent technical remediation

30. Backups

DLB Ventures may maintain technical backups for continuity and disaster recovery.

Technical backups are not intended to function as a Customer-controlled archival service.

Customers remain responsible for maintaining separate copies of information where independent retention is required for legal, financial or operational purposes.

31. Product Development and Changes

Planr is continuously developed.

DLB Ventures may:

• improve features
• change interfaces
• modify workflows
• introduce new functionality
• replace functionality
• change technical architecture
• change infrastructure
• modify integrations
• discontinue obsolete functionality

DLB Ventures is not required to keep Planr visually or technically identical throughout a Subscription.

DLB Ventures will use reasonable efforts not to remove material core functionality from a paid Subscription without a legitimate operational, technical, legal or security reason.

32. Beta and Experimental Features

DLB Ventures may make beta, preview, experimental or early-access functionality available.

Such functionality may:

• be incomplete
• change significantly
• contain errors
• have limited support
• be withdrawn

Unless expressly agreed otherwise, beta functionality is provided without guarantees regarding future availability.

33. Intellectual Property

All intellectual property rights relating to Planr remain with DLB Ventures or its licensors.

This includes rights in:

• software
• source code
• object code
• architecture
• user interface
• design
• databases
• workflows
• APIs
• documentation
• trademarks
• logos
• product names
• website content

Except for the limited right to use Planr under the Agreement, no intellectual property rights are transferred to the Customer.

34. Licence to Use Planr

During an active Subscription, DLB Ventures grants the Customer a limited, non-exclusive, non-transferable and revocable right to use Planr for the Customer's internal professional purposes.

The Customer may allow authorised Users to exercise that right on its behalf.

The licence ends when the Customer's right to use Planr ends.

35. Customer Feedback

Customers may provide ideas, feedback or suggestions regarding Planr.

DLB Ventures may use general feedback to improve Planr without owing compensation, provided that DLB Ventures does not thereby obtain ownership of the Customer's confidential information or Customer Data.

36. Suspension for Security or Misuse

DLB Ventures may suspend all or part of the Service where reasonably necessary because of:

• a security threat
• suspected account compromise
• fraud
• unlawful activity
• serious misuse
• a material breach of these Terms
• a threat to Planr infrastructure
• a legal requirement
• overdue payment

Where appropriate, DLB Ventures will limit a suspension to what is reasonably necessary.

37. Termination by DLB Ventures

DLB Ventures may terminate an Agreement where the Customer materially breaches the Agreement and fails to remedy the breach within a reasonable period after notice, where remediation is possible.

Immediate suspension or termination may be appropriate in serious circumstances including:

• fraud
• deliberate security attacks
• illegal use
• deliberate misuse
• severe risks to other Customers or the platform

Amounts already due remain payable after termination.

38. Data After Termination

When the Subscription ends, the Customer's normal right to access Planr ends.

The Customer is responsible for exporting or otherwise securing data it needs to retain before access ends.

DLB Ventures may provide export functionality where available.

Additional or custom export services may be subject to an additional fee.

Customer Data may subsequently be deleted in accordance with DLB Ventures' applicable data retention and backup procedures.

DLB Ventures may retain information where required by law or reasonably necessary for security, fraud prevention, dispute resolution or legal claims.

39. No Guarantee of Business Results

Planr supports event operations but does not guarantee business outcomes.

DLB Ventures does not guarantee:

• successful events
• increased ticket sales
• increased profitability
• specific attendance
• successful bookings
• successful merchandise sales
• lower operational costs
• particular commercial results

Business decisions remain the responsibility of the Customer.

40. Disclaimer of Implied Warranties

To the maximum extent permitted by applicable law, Planr is provided on the basis of the functionality and service level expressly agreed with the Customer.

DLB Ventures does not provide additional guarantees that have not been expressly agreed.

Nothing in these Terms excludes rights or warranties that cannot lawfully be excluded.

41. Liability

DLB Ventures is liable only to the extent required by applicable law and subject to the limitations in these Terms.

To the maximum extent legally permitted, DLB Ventures is not liable for indirect or consequential damage, including:

• loss of profit
• loss of revenue
• loss of savings
• loss of goodwill
• reputational damage
• business interruption
• missed business opportunities
• lost customers
• loss arising from cancelled events
• loss resulting from decisions based on forecasts or reports

42. Liability Cap

To the maximum extent permitted by law, DLB Ventures' total aggregate liability arising from or relating to the Agreement is limited to the amount actually paid by the Customer to DLB Ventures for the relevant Service during the twelve months immediately preceding the event giving rise to the claim.

If the relevant Agreement has existed for less than twelve months, the cap is the amount actually paid during that shorter period.

For a Per Event agreement, the liability cap is the amount paid for the affected event.

These limitations do not apply where liability cannot legally be limited, including where required in the event of intent or deliberate recklessness attributable to DLB Ventures.

43. Customer-Caused Loss

DLB Ventures is not responsible for loss caused by:

• incorrect Customer Data
• incorrect configuration
• inappropriate permissions
• User mistakes
• Customer deletion of data
• compromised Customer credentials
• unauthorised sharing of Accounts
• third-party data errors
• third-party system failures
• Customer use contrary to documentation or these Terms

44. Force Majeure

DLB Ventures is not liable for failure or delay caused by circumstances outside its reasonable control.

This may include:

• internet outages
• telecommunications failures
• power failures
• cloud infrastructure failures
• cyberattacks
• DDoS attacks
• disasters
• war
• civil unrest
• government action
• widespread infrastructure failures
• failure of essential third-party providers

DLB Ventures will use reasonable efforts to restore the Service where appropriate.

45. Changes to These Terms

DLB Ventures may amend these Terms.

Material changes will be communicated in an appropriate manner.

Changes required because of:

• law
• regulation
• security
• fraud prevention
• technical necessity

may take effect sooner where reasonably required.

For other material changes affecting an existing paid Subscription, DLB Ventures will endeavour to provide reasonable advance notice.

46. Assignment

The Customer may not transfer the Agreement without prior written consent from DLB Ventures.

DLB Ventures may transfer the Agreement as part of:

• a corporate restructuring
• merger
• acquisition
• sale of Planr
• transfer of relevant business activities
• legal succession

Any such transfer remains subject to applicable law.

47. No Waiver

Failure by DLB Ventures to immediately enforce a contractual right does not mean that right has been waived.

48. Severability

If any provision is found invalid or unenforceable, it shall be interpreted or limited as necessary to make it valid where possible.

The remaining provisions continue to apply.

49. Entire Agreement

These Terms, together with the applicable order, quotation, Subscription selection and any separately agreed documents, constitute the agreement relating to the relevant Planr Service.

50. Governing Law

The Agreement and use of Planr are governed by the laws of the Netherlands.

51. Disputes

The parties will first attempt to resolve disputes through reasonable consultation.

If this is unsuccessful, disputes will be submitted to the competent court in the Netherlands.

For business Customers and to the extent legally permitted, the competent court for the district in which DLB Ventures is established shall have jurisdiction.

52. Contact

Questions concerning these Terms may be directed to: